The Reach IP unit and pendant service includes:
The Progress Lifeline Reach IP unit & pendant is the newest addition to our service. It is a quick and simple way of getting help at the press of a button if you or a loved one has an accident or emergency in the home.
Get on with enjoying life and independence knowing that you can connect to our friendly team in our dedicated response centre via a discreet button pendant or wristband if the need arises, 24 hours a day, 365 days a year.
The Reach IP does not need to connect to your existing phone line. The Reach IP unit comes with an in-built SIM card that will “roam” onto the strongest network. It is also incredibly simple to install. Just connect the supplied AC adapter to any electrical socket in your home and you are good to go.
Not only does this give you the flexibility to place the alarm anywhere in your home (signal strength dependant) but also future proofs you for the analogue to digital switchover that is currently underway.
NB: All images are for illustration purposes only and may look different from the equipment you receive. Service is subject to an initial £38 set up fee.
What is a lifeline personal alarm service?
A lifeline personal alarm is an emergency alert button that can be worn either as a pendant round the neck or on your wrist.
Personal alarms may also be called personal alert buttons, personal pendant alarms or lifeline alarms.
A personal alarm helps maintain your independence and can keep you living safely in your own home for longer.
The alarm is connected using wireless technology to our friendly team in the Progress Lifeline monitoring centre, 24 hours a day, 365 days a year.
How does the lifeline personal alarm service work?
The lifeline personal alarm and remote home monitoring service works via a lifeline base unit, which connects to both a power socket and your router. There is a personal pendant alarm button, which you can wear round the neck as a pendant or on a wristband like a watch.
The personal alarm button should be worn all day at home, including in the bathroom (it’s waterproof) and out in the garden (the red button alarm works up to 50m away from the lifeline base unit).
If you feel unwell, have an accident, fall, or need reassurance at home, you press the personal alarm button which connects you to the Progress Lifeline alarm response centre within seconds.
The operator will speak to you via the microphone and speakers on the lifeline base unit to establish what kind of help you need before contacting your named emergency contacts and will also call the emergency services if required.
The operator will keep checking on you via the lifeline system to provide reassurance to you until help arrives at your property. The built-in microphone and speakers are highly sensitive and will pick up your voice even when you're in another room to the base unit.
If you are unable to speak, the operators at the alarm response centre will still send help to your property.
Who is the lifeline personal alarm service for?
The lifeline personal alarm service can offer reassurance, safety and greater independence to people of anyone over the age of 18.
Some of our customers include those who are:
How much does the lifeline personal alarm service cost?
The lifeline personal alarm service starts from £21.99 per month (with a £38 set up fee).
This package includes:
Optional upgrades
For an additional cost, you can enhance your lifeline personal alarm package with:
Are you eligible for help with the cost?
VAT relief - the service may be available at a reduced cost for those people in receipt of certain benefits and the majority of our customers do not pay VAT on the service. Please contact us for further information.
Our promise
We understand that every customer has unique needs. We will always:
Progress Lifeline is an award winning personal alarm and telecare services provider, who have been making a positive difference to the lives of 60,000 customers for more than 30 years.
We are consistently rated 5/5 by customers for our services. Read our customer reviews here.
We work to the high standards and targets set by the TEC Services Association, with whom we have been an accredited member since 2006.
In 2018, we were also awarded the Quality Standards Framework (QSF) - the most recognised quality standard in the TEC industry.
Progress Lifeline is part of Progress Housing Group, a government regulated and not-for-profit social housing provider with an industry reputation for excellence.
How is Progress Lifeline accredited and regulated?
We work to the high standards and targets set by the TEC Services Association, with whom we have been an accredited member since 2006.
In 2018, we were also awarded the Quality Standards Framework (QSF) - the most recognised quality standard in the TEC industry.
Progress Lifeline is part of Progress Housing Group, a government regulated and not-for-profit social housing provider with an industry reputation for excellence.
All our responders and installers are Dementia Friendly and enhanced DBS checked.
Emergency home responders are trained in assistive lifting, basic first aid and injury assessment.
Free expert installation in your home at a time that’s convenient to you
We’ve make a positive difference to the lives of over 60,000 customers every year
Established for 30 years. One of the UK’s leading and long-standing providers
We have a range of products and services that can help you live more safely and independently....
